CUSTOMER RELATIONS MANAGER

A Multinational Bank

Job Location: Khi, Lhe & Isl, Pk

Purpose of Job

  • Provide the highest level of personalized service to Consumer Banking Customers
  • Acquire additional business in the form of relationship as well as liabilities and assets, from the target market of Consumer Banking (CB) business
  • Achieve business, revenue and target for the Consumer Banking business and to implement local and global standards for the segment

Qualification Required:

University Degree from Higher Education Commission (HEC) Pakistan accredited institution or a recognized Foreign University

Professional Experience:

  • 5 years of liability sales experience with proven track record of meeting targets
  • International market exposure is MUST

Principal Accountabilities:

  • Achieve the agreed sales target as given by the Branch Manager
  • Solicit fresh customers as per agreed Bank‚ sales policy, strategy, and targets
  • Ensure Account Opening procedures are strictly adhered to as per policies and guidelines
  • Develop a potential customer database for new business development
  • Promote the highest level of customer service and responsiveness to Consumer Banking Customers
  • Cross-sell other bank products to increase total portfolio for the Bank
  • Visit existing Consumer Banking Customer for relationship deepening
  • Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns
  • Monitor customers fund movement and identity where customers fall below criteria level
  • Maintain a highly decent professional environment in the PFC Centre
  • Keep customers informed of new products/services and promotional activity
  • Follow the sales management process on a regular basis and submit required reports to the Branch Manager on a timely basis
  • Maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers
  • Ensure the highest standards of know-your-customer requirements supported by documentation
  • Ensure credit portfolio is managed in an efficient manner with zero expired facilities
  • Ensure that the branch premises maintain highest standards of hygiene, cleanliness and comfort

Core Skills & Essential to Meet Job Expectations:

  • Good inter-personal/communication skills
  • Strong customer service orientation
  • Knowledge of Banking standards, products and services
  • Understanding of banking operations, money markets, regulations, and risk management

Remuneration Package:
Gross monthly salary; PKR 50-90K plus attractive perks and incentives

Interested candidates please feel free to contact:
Tamkeen Sardar

Email: tamkeen.sardar@hrsglobal.com

Cell: 0092-333-2401700

For specialized recruiters / headhunters you may submit your CV here also.